Support • PartBase PRO Manual

Sales Module sections: Invoicing, Sales History, Payments, RMA, Reports

RMA

You are able to search on a number of different fields.  Go to the Search by options and pull down the drop down menu choose the field you want to search by and then look at the top left of your screen. You will see the "search for" box enter the information you need.  Click on the Search button.  Your invoice will appear at the top of the screen highlighted. At the bottom right side of the screen select “Issue/Edit RMA”. The RMA information screen will come up. Type in the Authorized By and Memo fields only. The received date field is for when you have actually received the returned item. The shipping department or a manager would normally fill this in. Once this is done select “Create RMA”. The program will assign an RMA number.  This is the one you give to your customer. The memo field is for any internal information needed about the return such as return to stock, scrap parts, etc.