PartBase Phone Support

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Support • Phone Support

Personal Technical Support
$65.00 USD per incident*

Telephone Technical Support is also available at $65.00 USD per incident billed to your VISA, MasterCard, or American Express card. This includes *up to 15 minutes of phone time. Beyond 15 minutes will be billed at $3.00 per minute. This will take effect after the 30 days of free support has expired. For additional support options please visit the Support Plans page.

Paid assisted Personal Tech Support is available 24 hours a day, 7 days a week via email. Telephone support is during normal business hours. If the purchase of an upgrade or extra module has transpired during or after free support has expired, the 30 days of free technical support will be reinstated.

If you need technical support for PartBase please first check the PartBase PRO online manual and the PartBase PRO FAQ's . Then call if the answer to your question cannot be found.

Before support is provided, you and your PartBase Product Support Professional must agree upon the scope of the problem and the parameters for an acceptable resolution. An incident may require multiple interactions and off-line research to resolve it. Per incident billing includes: Reinstalling PartBase, issuing of license numbers, changing of operating systems, changing of hardware, network configuration and/or server, to name just a few cases. Please note that an incident involving a PartBase PRO product bug will not be applied against your account.

If your situation requires a telephone call Technical Support here is some information to have ready before you call:

Have your PartBase License number ready
Have your billing information ready. (after your 30 days of free support has expired)
Be at the computer or workstation that is experiencing technical difficulty.
Be prepared to describe the problem thoroughly and/or re-create it.
Note the exact wording of any error message and the text of any "Error" screens.
The more information you can provide will expedite the resolve in your technical difficulty.

When speaking with a support professional, you also will find it helpful to create a log in which you record every step that is taken to resolve your problem. It's handy to refer to this log while you're on the phone, and when your call is over you'll have a permanent record of a solution that worked.

Tech Support: support@partbase.com

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