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FAQ

Frequently Asked Questions (FAQ)

Here you will find a collection of the most frequently asked questions

1.1 What payment methods do you offer?1.2 How does purchase on account with Billie work?1.3 Is there a spending limit for purchase on account in the shop?1.4 In which countries is purchase on invoice possible?1.5 Why is "purchase on account" not being offered to me?1.6 How do I get my invoice?1.7 Can I change my billing address afterwards?1.8 Are intra-community supplies without value-added tax possible?

2. Order & Delivery

2.1 What are the delivery times at Partbase?2.2 What shipping options does Partbase offer?2.3 Are partial deliveries being made?2.4 How does the delivery of missing items work?2.5 How can I track the status of my order?2.6 Can I change or cancel my order after placing it?2.7 Do I have a legal right of withdrawal?2.8 Which countries does Partbase deliver to?2.9 Can I also order as a guest without a customer account?

3. Products & Availability

3.1 How current are the availabilities on Partbase?3.2 What can I do if an article cannot be found?3.3 Where can I find technical data and product documentation?3.4 Does Partbase offer framework agreements or call-off orders?3.5 Which suppliers does Partbase include – and are complete assortments available?

4. Returns & Complaints

4.1 How does the return process work – and what conditions apply?4.2 How do I claim a defective or incorrect item?4.3 When will I receive a credit or replacement delivery?

5. International Purchasing

5.1 Do you also deliver to other EU countries?5.2 What shipping costs and customs duties apply in other EU countries?5.3 Do you offer customer service in multiple languages?5.4 How does the VAT ID verification & tax-free EU delivery work?

6. ERP & system integration

6.1 What integrations does Partbase offer for purchasing systems?6.2 How can I set up an integration with Partbase?6.3 With which systems is Partbase compatible?

7. Customer account

7.1 How do I register a customer account with Partbase?7.2 Can multiple users access the same business account?7.3 I forgot my password – what can I do?7.4 How can I change my company data (e.g. address, VAT ID, contact person)?

8. Business Customers & Framework Agreements

8.1 What advantages does Partbase offer to business customers with larger purchasing volumes?8.2 What are individual conditions – and how do I get them?8.3 Can Partbase take over material lists and stock goods?8.4 Is there a 24-hour delivery option for framework contracts?

9. Offers

9.1 How can I create a PDF quote for myself?9.2 Is there an overview of my previous offers?9.3 Can I share my shopping cart with third parties?9.4 I have a material list – can I get a complete offer?9.5 How long is an offer valid?9.6 Can I request offers on a project-specific basis or as a framework agreement?

Bills & Payments#

Order & Delivery#

Products & Availability#

Returns & Complaints#

International Purchasing#

ERP & system integration#

Customer account#

Business Customers & Framework Agreements#

Offers#

Do you have any further questions?

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Frequently Asked Questions (FAQ)

Contents

What payment methods do you offer?

How does purchase on account with Billie work?

Is there a spending limit for purchase on account in the shop?

In which countries is purchase on invoice possible?

Why is "purchase on account" not being offered to me?

How do I get my invoice?

Can I change my billing address afterwards?

Are intra-community supplies without value-added tax possible?

What are the delivery times at Partbase?

What shipping options does Partbase offer?

Are partial deliveries being made?

How does the delivery of missing items work?

How can I track the status of my order?

Can I change or cancel my order after placing it?

Do I have a legal right of withdrawal?

Which countries does Partbase deliver to?

Can I also order as a guest without a customer account?

How current are the availabilities on Partbase?

What can I do if an article cannot be found?

Where can I find technical data and product documentation?

Does Partbase offer framework agreements or call-off orders?

Which suppliers does Partbase include – and are complete assortments available?

How does the return process work – and what conditions apply?

How do I claim a defective or incorrect item?

When will I receive a credit or replacement delivery?

Do you also deliver to other EU countries?

What shipping costs and customs duties apply in other EU countries?

Do you offer customer service in multiple languages?

How does the VAT ID verification & tax-free EU delivery work?

What integrations does Partbase offer for purchasing systems?

How can I set up an integration with Partbase?

With which systems is Partbase compatible?

How do I register a customer account with Partbase?

Can multiple users access the same business account?

I forgot my password – what can I do?

How can I change my company data (e.g. address, VAT ID, contact person)?

What advantages does Partbase offer to business customers with larger purchasing volumes?

What are individual conditions – and how do I get them?

Can Partbase take over material lists and stock goods?

Is there a 24-hour delivery option for framework contracts?

How can I create a PDF quote for myself?

Is there an overview of my previous offers?

Can I share my shopping cart with third parties?

I have a material list – can I get a complete offer?

How long is an offer valid?

Can I request offers on a project-specific basis or as a framework agreement?

Do you have any further questions?

Support

How can we help?

Payment Methods

Our Advantages